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Telesales
Sales

Telesales

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The telephone as a medium for sales activities has nowadays become an integral part of the marketing strategy of any organisation. Every telephone conversation with a potential customer or an established client offers a potential sale. Effective teleselling results in repeat business. This does not happen by chance but is the result of good interpersonal skills, excellent telephone and selling techniques. Based on our Impress+ sales training process, this programme enables participants to develop behaviours as well as grasp effective telephone and selling techniques that lead to successful sales deals and lead generation.

 
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  • Date/s of Next Intake
  • Venue
  • Language
  • Duration
  • Hours of Total Learning
  • Entry Requirements
  • Mode of Attendance
  • Mode of Delivery
  • Grading System
  • Pass Mark
  • Funding Options

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Venue: ThinkTalent Training Room, ThinkTalent Offices, Mriehel
Language: English
Duration: Half day
Hours of Total Learning: 3.75
Entry Requirements: None
Mode of Attendance: Part-time
Mode of Delivery: Face-to-face
Grading System: Not Applicable
Pass Mark: Not Applicable
Funding Options: Get Qualified Scheme – Students can benefit from a tax credit of 70% of the cost incurred. Investing in Skills (IIS) – Employers can benefit from a refund of 70% of the costs incurred. Contact us for further guidance on how to apply for either funding option.
Course Details
Date/s of Next Intake 2025 September or 2026 January
Venue ThinkTalent Training Room, ThinkTalent Offices, Mriehel
Language English
Duration Half day
Hours of Total Learning 3.75
Entry Requirements None
Mode of Attendance Part-time
Mode of Delivery Face-to-face
Grading System Not Applicable
Pass Mark Not Applicable
Funding Options Get Qualified Scheme – Students can benefit from a tax credit of 70% of the cost incurred. Investing in Skills (IIS) – Employers can benefit from a refund of 70% of the costs incurred. Contact us for further guidance on how to apply for either funding option.
Structure of Programme:

The programme covers the following topics: 

Part 1: Introduction to Telephone Selling 

  • Differences between telephone and face-to-face sales 
  • Challenges and advantages of remote engagement 
  • Key skills required for successful phone-based selling 

Part 2: The Telephone Sales Process 

  • Overview of the stages: preparation, call opening, needs analysis, presentation, handling objections, and closing 
  • Setting call objectives and planning outcomes 

Part 3: Opening with Impact 

  • Techniques to capture attention within the first 10 seconds 
  • Crafting strong opening statements 
  • Establishing credibility and rapport quickly 

Part 4: Understanding Prospect Needs 

  • Active listening skills 
  • Asking the right questions to uncover needs, wants, and pain points 
  • Responding with empathy and clarity 

Part 5: Language & Responses That Sell 

  • Effective telephone phrases and tone usage 
  • Building value through language 
  • Handling objections and common responses 

Part 6: Recognising the Close & Taking Action 

  • Verbal cues that indicate buying readiness 
  • Techniques to close with confidence 
  • Setting clear next steps and follow-up actions 

Part 7: Roleplay & Feedback  

  • Practical exercises simulating real-life calls 
  • Peer and facilitator feedback for improvement