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Managing Anger at the Workplace
Interpersonal Skills

Managing Anger at the Workplace

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Anger has long since been a characteristic of our culture and has become an expected response to stressful or threatening situations. This can lead to serious problems in the workplace as employees with anger can destroy team spirit and morale, generate anxiety among co-workers, engage in sabotage and other undesirable behaviours, or become so enraged that they spark aggressive emotional outbursts. This programme will help participants understand, manage and prevent workplace hostility. Important issues covered are; reading early warning signs, responding appropriately, calming angry employees, avoiding repercussions, and creating organisational climates that encourage a harmonious environment for employees. 

 
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  • Date/s of Next Intake
  • Venue
  • Language
  • Duration
  • Hours of Total Learning
  • Entry Requirements
  • Mode of Attendance
  • Mode of Delivery
  • Grading System
  • Pass Mark
  • Funding Options

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Venue: ThinkTalent Training Room, ThinkTalent Offices, Mriehel
Language: English
Duration: Half day
Hours of Total Learning: 3.75
Entry Requirements: None
Mode of Attendance: Part-time
Mode of Delivery: Face-to-face
Grading System: Not Applicable
Pass Mark: Not Applicable
Funding Options: Get Qualified Scheme – Students can benefit from a tax credit of 70% of the cost incurred. Investing in Skills (IIS) – Employers can benefit from a refund of 70% of the costs incurred. Contact us for further guidance on how to apply for either funding option.
Course Details
Date/s of Next Intake 2025 September or 2026 January
Venue ThinkTalent Training Room, ThinkTalent Offices, Mriehel
Language English
Duration Half day
Hours of Total Learning 3.75
Entry Requirements None
Mode of Attendance Part-time
Mode of Delivery Face-to-face
Grading System Not Applicable
Pass Mark Not Applicable
Funding Options Get Qualified Scheme – Students can benefit from a tax credit of 70% of the cost incurred. Investing in Skills (IIS) – Employers can benefit from a refund of 70% of the costs incurred. Contact us for further guidance on how to apply for either funding option.
Structure of Programme:

The programme covers the following topics: 

Part 1: Understanding Anger and Challenging Behaviours  

  • Explore psychological and cultural roots of anger;  
  • Different types of challenging behaviours; 
  • The impact of anger on individuals and teams; 
  • Group discussion with real-life examples. 

Part 2: Triggers and Early Warning Signs  

  • Identify common triggers and subtle behavioural cues indicating rising anger.  

Part 3: Self-Awareness and Emotional Regulation  

  • Recognising your own emotional triggers and responses;  
  • Techniques to self-manage stress and anger.  

Part 4 Effective Communication and De-escalation Techniques  

  • Verbal and non-verbal communication skills to calm angry individuals; active listening, empathy, and assertiveness.  
  • Role-plays in pairs or small groups with feedback. 

Part 5: Responding to Challenging Situations  

  • Step-by-step approach to handling aggressive or disruptive behaviours safely and professionally.  
  • Case study group work with solution presentations. 

Part 6: Building a Positive Organisational Climate  

  • Strategies for creating an environment that reduces stress and hostility: policies, leadership style, team norms.  
  • Group brainstorming and action planning. 

Part 7: Preventing Recurrence and Follow-up Actions  

  • How to document incidents, support affected employees, and implement ongoing measures.  

Part 8: Summary & Close  

  • Review key takeaways; participant reflections;  
  • Q&A 

Interested in this course?


Looking to enrol multiple participants?

Should you wish to enrol a number of employees on a training programme, kindly fill out the form adjacent so that we can contact you to provide group rates or further information of how you can benefit from grants available.


Require a student visa?

If you require a student visa to travel to Malta to complete one of our Awards, kindly get in touch through the form adjacent, so that we can advise on the visa process and any additional fees prior to paying.


Interested in the course for yourself?

Should you need further information and/or have some queries relating to a course, or for further information of how you can benefit from grants available, please complete the form adjacent and we will get back to you to address your queries.



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