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🏆 MQF Level 5 Accredited · 80% tax refund (employed) or FREE (unemployed) via MySkills· Face-to-face, Malta

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  2. Interpersonal Skills
  3. Essential Skills for Giving and Receiving Feedback
Essential Skills for Giving and Receiving Feedback
Interpersonal Skills

Essential Skills for Giving and Receiving Feedback

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This course focuses on two core skills for leaders, managers, supervisors and people who assume a leadership role in their work. The skills of listening effectively and giving constructive feedback are basic and essential in working with people and yet they are often undervalued or practised ineffectively. 

This programme will enable participants to understand and practice these skills while applying them to their work context. The programme also focuses on the ability to receive feedback positively and use it to one’s advantage. 

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  • Date/s of Next Intake
  • Venue
  • Language
  • Duration
  • Hours of Total Learning
  • Entry Requirements
  • Mode of Attendance
  • Mode of Delivery
  • Grading System
  • Pass Mark
  • Funding Options

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Venue: ThinkTalent Training Room, ThinkTalent Offices, Mriehel
Language: English
Duration: Full Day
Hours of Total Learning: 7
Entry Requirements: None
Mode of Attendance: Part-time
Mode of Delivery: Face-to-face
Grading System: Not Applicable
Pass Mark: Not Applicable
Funding Options: MySkills Scheme – Employed Individuals can benefit from a tax credit of up to 80% & Unemployed individuals 100% refund of the cost incurred. On the other hand, Employers can benefit from a refund of 70%+ of the costs incurred through the Investing in Skills (IIS) – Contact us for further guidance on how to apply for either funding option.
Course Details
Date/s of Next Intake February 2026 or ​
Venue ThinkTalent Training Room, ThinkTalent Offices, Mriehel
Language English
Duration Full Day
Hours of Total Learning 7
Entry Requirements None
Mode of Attendance Part-time
Mode of Delivery Face-to-face
Grading System Not Applicable
Pass Mark Not Applicable
Funding Options MySkills Scheme – Employed Individuals can benefit from a tax credit of up to 80% & Unemployed individuals 100% refund of the cost incurred. On the other hand, Employers can benefit from a refund of 70%+ of the costs incurred through the Investing in Skills (IIS) – Contact us for further guidance on how to apply for either funding option.
Structure of Programme:

The programme covers the following topics: 

Part 1: Introduction & Importance of Feedback  

  • Why feedback matters in leadership and team performance 
  • The cost of poor or absent feedback 
  • Key definitions: feedback vs criticism vs evaluation 

Part 2: The Psychology of Feedback 

  • Understanding how people react to feedback 
  • Emotional triggers and the fight-or-flight response 
  • Fixed vs growth mindset in receiving feedback 
  • Trust and psychological safety in feedback relationships 

Part 3: Active Listening Skills  

  • The role of listening in effective communication 
  • Levels of listening: passive, selective, attentive, and empathetic 
  • Listening barriers and how to overcome them 

Part 4: Giving Constructive Feedback  

  • The Qualities of Effective Feedback 
  • The SBI (Situation–Behavior–Impact) Model 
  • The AID (Action–Impact–Desired Outcome) Framework 
  • Using "I" language and positive intent 
  • Giving positive and developmental feedback 
  • Role-play activity: Practicing giving feedback in pairs 

Part 5: Receiving Feedback Well  

  • Managing emotional reactions to feedback 
  • Strategies for staying open and non-defensive 
  • Clarifying intent, asking questions, and showing appreciation 
  • Exercise: Practicing receiving feedback using real-life scenarios 

Part 6: Feedback in Practice – Case Study & Group Work  

  • Case study analysis: “Feedback that Backfired” 
  • Small group discussion: What went wrong? What could be done differently? 
  • Group presentation of alternative approaches 

Part 7: Creating a Feedback Culture 

  • Embedding feedback into daily conversations 
  • Setting expectations and follow-through 
  • Peer feedback and upward feedback strategies 
  • Personal action planning 

Wrap-Up & Reflection  

  • Summary of key takeaways 
  • Final reflection: “One thing I will do differently from tomorrow” 
  • Q&A and evaluation 


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No Entry Requirements
Open to everyone 18+