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Effective Decision Making and Problem Solving
Leadership

Effective Decision Making and Problem Solving

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Effective decisions are critical especially when they impact on financials, people and processes, and influence the reputation of the department, operating units and companies. This programme will enable participants to discover the importance of not procrastinating when faced with tough decisions, to rely on intuition and even allow uncertainty to take control. It provides the tools to achieve the clarity that balances intuition and rational thinking. Participants will be able to align outcomes to create buy-in and make decisions that are smart, timely and effective.

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  • Date/s of Next Intake
  • Venue
  • Language
  • Duration
  • Hours of Total Learning
  • Entry Requirements
  • Mode of Attendance
  • Mode of Delivery
  • Grading System
  • Pass Mark
  • Funding Options

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Venue: ThinkTalent Training Room, ThinkTalent Offices, Mriehel
Language: English
Duration: Full Day
Hours of Total Learning: 7
Entry Requirements: None
Mode of Attendance: Part-time
Mode of Delivery: Face-to-face
Grading System: Not Applicable
Pass Mark: Not Applicable
Funding Options: Get Qualified Scheme – Students can benefit from a tax credit of 70% of the cost incurred. Investing in Skills (IIS) – Employers can benefit from a refund of 70% of the costs incurred. Contact us for further guidance on how to apply for either funding option.
Course Details
Date/s of Next Intake February 2026 or ​
Venue ThinkTalent Training Room, ThinkTalent Offices, Mriehel
Language English
Duration Full Day
Hours of Total Learning 7
Entry Requirements None
Mode of Attendance Part-time
Mode of Delivery Face-to-face
Grading System Not Applicable
Pass Mark Not Applicable
Funding Options Get Qualified Scheme – Students can benefit from a tax credit of 70% of the cost incurred. Investing in Skills (IIS) – Employers can benefit from a refund of 70% of the costs incurred. Contact us for further guidance on how to apply for either funding option.
Structure of Programme:


Part 1: Framing Decisions & Problems – Using the IDEAL Model 

  • Introduction to the IDEAL Model: 
    I – Identify the problem 
    D – Define and represent the problem 
    E – Explore possible strategies 
    A – Act on the strategies 
    L – Look back and evaluate 
  • Applying IDEAL to real-life decision scenarios 
  • Group activity: Mapping a current challenge using IDEAL 
  • Plenary discussion: Common gaps in our decision-making approach 

Session 2: Why Decisions Fail – And What to Do About It 

  • The cost of indecision and delayed action 
  • Internal and external decision-making barriers 
  • Case study: a poor decision and its ripple effects 
  • Personal reflection: What holds me back from deciding? 

Part 3: Tools for Clarity – Analytical & Intuitive Balance 

  • The balance between intuition and logic 
  • The 4 Whys Technique: Identifying root causes 
  • The Appreciation Technique: Finding strengths in the problem 
  • Small group practice using both tools 

Part 4: Six Thinking Hats – Structured Perspective-Taking 

  • Overview of De Bono’s Six Thinking Hats 
    (White – Facts, Red – Emotions, Black – Risks, Yellow – Benefits, Green – Creativity, Blue – Process) 
  • Team simulation using a real or complex case 
  • Discussion: How does this method shift our thinking? 

Part 5: Brainstorming & Strategic Filtering 

  • Brainstorming techniques for high-stakes decisions 
    (e.g., Silent brainstorming, Round-robin, SCAMPER) 
  • Decision-filtering tools: Impact vs. Effort matrix 
  • Activity: Brainstorm and shortlist solutions for a current work challenge 

Part 6: Communicating and Owning the Decision 

  • RACI Model 
  • Aligning decisions with values and outcomes 
  • Gaining buy-in through transparent rationale 
  • Communicating decisions to stakeholders