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Communicating Effectively at the Workplace
Interpersonal Skills

Communicating Effectively at the Workplace

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This programme will provide participants with the opportunity to develop skills that will make them more effective in the messages they give to and receive from other people. This includes the ability to communicate assertively, understanding non-verbal communication and body language, active listening, communicating effectively with various people, especially difficult and demanding ones.  

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  • Date/s of Next Intake
  • Venue
  • Language
  • Duration
  • Hours of Total Learning
  • Entry Requirements
  • Mode of Attendance
  • Mode of Delivery
  • Grading System
  • Pass Mark
  • Funding Options

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Venue: ThinkTalent Training Room, ThinkTalent Offices, Mriehel
Language: English
Duration: Full Day
Hours of Total Learning: 7
Entry Requirements: None
Mode of Attendance: Part-time
Mode of Delivery: Face-to-face
Grading System: Not Applicable
Pass Mark: Not Applicable
Funding Options: Get Qualified Scheme – Students can benefit from a tax credit of 70% of the cost incurred. Investing in Skills (IIS) – Employers can benefit from a refund of 70% of the costs incurred. Contact us for further guidance on how to apply for either funding option.
Course Details
Date/s of Next Intake 2025 September or 2026 January
Venue ThinkTalent Training Room, ThinkTalent Offices, Mriehel
Language English
Duration Full Day
Hours of Total Learning 7
Entry Requirements None
Mode of Attendance Part-time
Mode of Delivery Face-to-face
Grading System Not Applicable
Pass Mark Not Applicable
Funding Options Get Qualified Scheme – Students can benefit from a tax credit of 70% of the cost incurred. Investing in Skills (IIS) – Employers can benefit from a refund of 70% of the costs incurred. Contact us for further guidance on how to apply for either funding option.
Structure of Programme:

The programme covers the following topics: 

Part 1: Introduction to Workplace Communication  

  • Overview of the communication cycle and its importance at work 
  • Barriers to effective communication 
  • Self-assessment: Communication strengths and areas for improvement 

Part 2: Assertive Communication Skills  

  • Understanding assertiveness vs. passive/aggressive styles 
  • Techniques for assertive communication 
  • Role-play exercises to practice assertive responses 

Part 3: Non-Verbal Communication and Body Language  

  • Types of non-verbal communication 
  • Reading body language cues accurately 
  • Using body language to reinforce your message 
  • Group activity analyzing different facial expressions 

Part 4: Active Listening and Feedback  

  • Principles of active listening 
  • Barriers to effective listening 
  • Giving and receiving constructive feedback 
  • Paired exercises on listening and feedback 

Part 5: Communicating with Difficult People  

  • Identifying difficult communication styles 
  • Strategies for managing challenging interactions 
  • De-escalation techniques 
  • Group discussion and scenario role plays 

Part 6: Action Planning and Wrap-Up  

  • Personal communication action plan development 
  • Group sharing and final Q&A