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Business and Workplace Etiquette
Office Skills

Business and Workplace Etiquette

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Being successful at the place of work is about technical knowledge as much as it is about presenting oneself as a professional. Good workplace etiquette can positively impact the atmosphere at the workplace, reducing conflict and increasing productivity, and enabling employees to thrive professionally. This programme will provide insights and skills on how to encourage good workplace etiquette and how to set an example.

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  • Date/s of Next Intake
  • Venue
  • Language
  • Duration
  • Hours of Total Learning
  • Entry Requirements
  • Mode of Attendance
  • Mode of Delivery
  • Grading System
  • Pass Mark
  • Funding Options

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Venue: ThinkTalent Training Room, ThinkTalent Offices, Mriehel
Language: English
Duration: Half day
Hours of Total Learning: 3.75
Entry Requirements: None
Mode of Attendance: Part-time
Mode of Delivery: Face-to-face
Grading System: Not Applicable
Pass Mark: Not Applicable
Funding Options: Get Qualified Scheme – Students can benefit from a tax credit of 70% of the cost incurred. Investing in Skills (IIS) – Employers can benefit from a refund of 70% of the costs incurred. Contact us for further guidance on how to apply for either funding option.
Course Details
Date/s of Next Intake February 2026 or ​
Venue ThinkTalent Training Room, ThinkTalent Offices, Mriehel
Language English
Duration Half day
Hours of Total Learning 3.75
Entry Requirements None
Mode of Attendance Part-time
Mode of Delivery Face-to-face
Grading System Not Applicable
Pass Mark Not Applicable
Funding Options Get Qualified Scheme – Students can benefit from a tax credit of 70% of the cost incurred. Investing in Skills (IIS) – Employers can benefit from a refund of 70% of the costs incurred. Contact us for further guidance on how to apply for either funding option.
Structure of Programme:

The programme covers the following topics: 

Part 1. Welcome & Introduction 

  • Icebreaker 
  • Overview of the session’s goals and flow 

Part 2. What is Workplace Etiquette? 

  • Short presentation + group discussion 
  • Key dimensions: communication, appearance, punctuality, boundaries, respect 
  • Activity: “Etiquette Scenarios” — Participants evaluate short workplace situations and discuss do’s and don’ts 

Part 3. Professional Communication 

  • Verbal, non-verbal, and digital etiquette 
  • Tone, clarity, and audience awareness 
  • Role-play: Practising respectful disagreement and email tone 

Part 4. Networking & Relationship-Building 

  • How to make a professional introduction 
  • Following up and maintaining workplace relationships 
  • Activity: “Speed Networking” – 3-minute structured conversations 

Part 5. Conflict Etiquette & Difficult Situations 

  • Dealing with disagreements professionally 
  • Respectful feedback and active listening 
  • Activity: Group work on resolving a workplace etiquette breach 

Part 6. Being a Role Model  

  • Influence of professional conduct on team culture 
  • Tips to promote and sustain good etiquette 
  • Reflection activity: “How do I show up?” – Personal action planning 

Part 7. Wrap-Up & Q&A 

  • Recap of key learning points 
  • Open floor for questions 
  • Completion of personal action plan