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Interpersonal Skills

Managing Anger and Other Challenging Behaviours in the Workplace

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Anger has long since been a characteristic of our culture and has become an expected response to stressful or threatening situations. This can lead to serious problems in the workplace as employees with anger can destroy team spirit and morale, generate anxiety among co-workers, engage in sabotage and other undesirable behaviours, or become so enraged that they spark aggressive emotional outbursts.

This programme will help participants understand, manage and prevent workplace hostility. Important issues covered are; reading early warning signs, responding appropriately, calming angry employees, avoiding repercussions, and creating organisational climates that encourage a harmonious environment for employees.

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