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Award in Essential Personal and Communication Skills for Enforcement Officers
Enforcement

Award in Essential Personal and Communication Skills for Enforcement Officers

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MQF Level 5, 1 ECTS

Law enforcement training is an essential part of becoming a law enforcement officer. It helps officers learn the necessary skills and knowledge to perform their job effectively and safely.


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  • Date/s of Next Intake
  • Venue
  • Language
  • Hours of Total Learning
  • Duration
  • Entry Requirements
  • Mode of Attendance
  • Mode of Delivery
  • Grading System
  • Pass Mark
  • Funding Options

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Venue: ThinkTalent Training Room, ThinkTalent Offices, Mriehel
Language: English
Hours of Total Learning: 25
Duration: 3 full days
Entry Requirements: None
Mode of Attendance: Part-time
Mode of Delivery: Face-to-face
Grading System: Standard pass/fail grading scale
Pass Mark: 50%
Funding Options: Get Qualified Scheme – Students can benefit from a tax credit of 70% of the cost incurred. Investing in Skills (IIS) – Employers can benefit from a refund of 70%+ of the costs incurred. Contact us for further guidance on how to apply for either funding option.
Course Details
Date/s of Next Intake June 2025 or November 2025 or January 2026
Venue ThinkTalent Training Room, ThinkTalent Offices, Mriehel
Language English
Hours of Total Learning 25
Duration 3 full days
Entry Requirements None
Mode of Attendance Part-time
Mode of Delivery Face-to-face
Grading System Standard pass/fail grading scale
Pass Mark 50%
Funding Options Get Qualified Scheme – Students can benefit from a tax credit of 70% of the cost incurred. Investing in Skills (IIS) – Employers can benefit from a refund of 70%+ of the costs incurred. Contact us for further guidance on how to apply for either funding option.
Structure of Programme:

 The programme is made up of one module covering the following topics

  1. Finding Purpose
    1. Understanding your strengths and weaknesses
    2. Understanding your personal values and personality
    3. Aligning yourself to your role in enforcement 
    4. Finding purpose in your role
  3. Communicating for Influence and Persuasion
    1. Understanding the basics of interpersonal communication
    2. Listening Effectively
    3. Asking the Right Questions
    4. Establishing Rapport
    5. Communicating Assertively
  5. Interviewing Skills
    1. Establishing Credibility
    2. Overcoming Resistance
    3. Obtaining the Admission
    4. Collecting Evidence
  7. Investigative Report Writing Skills
    1. The ABC of report writing; Accuracy, Brevity, Clarity
    2. Documenting the allegations
    3. Documenting the Findings
    4. Drawing conclusions and making recommendations
  9. Organisational Skills
    1. Managing your schedule
    2. Prioritising your tasks: Urgent vs Important
    3. Reducing time-wasters
    4. Eliminating distractions
  11. Self-Management Skills
    1. Understanding your emotions
    2. Controlling strong emotions
    3. Coping with stress
    4. Keeping motivated
  13. An Attitude of Service
    1. Reliability Counts – your word is your bond
    2. Assuring Others – you are competent and caring
    3. Taking Care of Details – everything matters
    4. Expressing Empathy – you can see the perspective of others
    5. Responding Swiftly – you act swiftly and decisively
  15. Integrity and Ethical Conduct
    1. Understanding ethics and ethical behaviour
    2. Factors that affect ethics
    3. Ethical Dilemmas
    4. Being a role model

Teaching, Learning and Assessment Procedures:

The programme will include a mix of formative self-assessment, peer-assessment and trainer assessment techniques, including:

  • a number of self-assessment questionnaires to encourage the learners to assess and reflect on their individual competency in the skills discussed throughout the programme
  • learners are expected to role-play the skills covered in the programme and given feedback by the trainer and peers
  • trainer assessment of the learners’ reflective journaling after each session capturing the main points learned during each session, making a commitment to follow up on at least one practical action point and reviewing progress on the commitment made
  • self-assessment through multiple choice quizzes after each session to assess the transfer of knowledge and main concepts covered during each session 

What’s Included:

  • Training by a certified and experienced educator/s
  • Detailed course notes
  • Funding options