Award in Delivering Outstanding Customer Service (MQF Level 4, 1 ECTS)
Help Your Team Deliver a 5-Star Customer Service
Customer service is the key to success for any business. It’s one of the areas that can make or break a company. By delivering outstanding customer service, you will create loyal, satisfied customers who will keep coming back.
In order to deliver outstanding customer service, you need to have well-trained, knowledgeable staff. They need to be able to handle any customer issue with confidence and professionalism.
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Venue: ThinkTalent Training Room, ThinkTalent Offices, Mriehel |
Language: English |
Duration: 3 full days |
Hours of Total Learning: 25 |
Entry Requirements: Learners must possess a basic knowledge of reading, writing and speaking in English as well as being familiar with using an eMail client (e.g. MS Outlook). |
Mode of Attendance: Part-time |
Mode of Delivery: Face-to-face |
Grading System: Standard pass/fail grading scale |
Pass Mark: 50% |
Funding Options: Get Qualified Scheme – Students can benefit from a tax credit of 70% of the costs incurred. Investing in Skills – Employers can benefit from a refund of 70%+ of the costs incurred. |
Interested in this course?
Looking to enrol multiple participants?
Should you wish to enrol a number of employees on a training programme, kindly fill out the form adjacent so that we can contact you to provide group rates or further information of how you can benefit from grants available.
Require a student visa?
If you require a student visa to travel to Malta to complete one of our Awards, kindly get in touch through the form adjacent, so that we can advise on the visa process and any additional fees prior to paying.
Interested in the course for yourself?
Should you need further information and/or have some queries relating to a course, or for further information of how you can benefit from grants available, please complete the form adjacent and we will get back to you to address your queries.