WOW CUSTOMER SERVICE WITH A DIFFERENCE

A critical element of business success is not only meeting client expectations but exceeding them. Delivering the service promise to customers, both internal and external, is a must if an organisation aims to outrun the competition in being the provider and the employer of choice.

This programme will provide participants with the opportunity to develop the skills required to enable them to offer outstanding customer service and build on customer loyalty and strong brand identity. Participants will also understand and practice ways of handling problematic customers and situations to ensure customer satisfaction at all times.

COMPLAINT HANDLING

This programme is designed to reinforce the skills needed when handling complaints and problematic clients. This will enable participants to master the communication process in such difficult situations whilst maintaining a positive attitude.