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Telephone Answering Skills

Telephone Answering Skills

https://thinktalent.com.mt/web/image/product.template/136/image_1920?unique=d61c651

In today’s fast-paced professional environment, the telephone remains a critical tool for communication. This practical half-day workshop equips participants with the essential skills and techniques needed to answer calls professionally, handle enquiries with confidence, and represent their organisation with courtesy and competence. Participants will explore tone, clarity, listening skills, and how to deal with difficult callers while ensuring a positive customer experience every time. 

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  • Date/s of Next Intake
  • Venue
  • Language
  • Duration
  • Hours of Total Learning
  • Entry Requirements
  • Mode of Attendance
  • Mode of Delivery
  • Grading System
  • Pass Mark
  • Funding Options

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Specifications

Date/s of Next Intake February 2026, ​
Venue ThinkTalent Training Room, ThinkTalent Offices, Mriehel
Language English
Duration Half day
Hours of Total Learning 3.75
Entry Requirements Intermediate level of spoken English
Mode of Attendance Part-time
Mode of Delivery Face-to-face
Grading System Not Applicable
Pass Mark Not Applicable
Funding Options Get Qualified Scheme – Students can benefit from a tax credit of 70% of the cost incurred. Investing in Skills (IIS) – Employers can benefit from a refund of 70% of the costs incurred. Contact us for further guidance on how to apply for either funding option.