Sign up for your course now!

These courses are sponsored by the MTA and MTCP.

Choose up to three open programmes or one accredited and register:

 

Accredited Training Programmes:

 

Award in Presentation and Public Speaking Skills – MQF Level 5

 

Award in Sales Skills and Techniques – IMPRESS+ – MQF Level 4

 

Award in Delivering Outstanding Customer Service – WOW! – MQF Level 4

 

Open Programmes:

 

BOOST YOUR Self

 

BOOST YOUR Career

 

Effective Communication Skills

 

Advanced Communication Skills

 

The Psychology of Body Language

 

Understanding and Working with Group Dynamics

 

The Skills of Active Listening and Questioning Techniques

 

Giving and Receiving Effective Feedback

 

The Power of Assertiveness

 

Telephone Answering Skills

 

Basic Business English Writing Skills

 

Professional Email and Letter Writing


Developing Personal Power – Building Self-Confidence and Personal Potential

 

Developing Personal Goals and Strategies

 

Time Management Skills- Getting (the Right) Things Done

 

Developing Accurate Self-Awareness – Understanding One’s OWN Personality

 

Developing Creativity – Techniques for Releasing Creativity at Work

 

Upselling Skills for Food and Beverage Employees

 

Essential Elements for Delivering Outstanding Customer Service

 

Communication Skills for Outstanding Customer Service

 

Complaint Handling and Managing Complex Customers Experiences

 

Developing a Branded Customer Service Programme

 

Developing Impactful Customer Relationships for a Positive Customer Experience

 

Terms and Conditions 

 

 

 

 

 

 

 

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