Award in Delivering Outstanding Customer Service MQF4

Help Your Team Deliver a 5-Star Customer Service

Customer service is the key to success for any business. It’s one of the areas that can make or break a company. By delivering outstanding customer service, you will create loyal, satisfied customers who will keep coming back.

In order to deliver outstanding customer service, you need to have well-trained, knowledgeable staff. They need to be able to handle any customer issue with confidence and professionalism.

Customer service training can help your employees learn the skills they need to deliver outstanding customer service. Through training, they will learn how to handle difficult situations, how to defuse angry customers, and how to turn a negative experience into a positive one.

Training your employees in customer service will benefit your business in many ways. You will see an increase in customer satisfaction and loyalty, and a decrease in customer complaints. Your employees will be better equipped to handle any situation that arises, and your business will run more smoothly overall.

If you wish to help your team deliver outstanding customer service, or you’re an individual who would like to to develop your customer service skills, then this is the course for you.

Learning Outcomes

By the end of the programme, you’ll be able to:

• understand better the essential areas of customer service
• use your communication skills to serve customers better
• use techniques to handle dissatisfied and difficult customers

Designed for

This programme is targeted towards those who wish to deliver a 5 star customer service, whether carried out face-to-face, by email, or over the phone.

For more information on our accredited courses and funding options, kindly contact us with any questions you may have.

ThinkTalent Ltd is a Further and Higher Education Institution licensed by the Malta Further and Higher Education Authority (MFHEA) Licence Number: 2017/04.  View our Quality Assurance Policy.